Shipping and Delivery Policy
Welcome to COCON Studio! We are excited to offer our products to customers around the world. Please review our shipping and delivery rules below.
Shipping Destinations
- Domestic Shipping: We ship throughout Ukraine with Nova Poshta or Ukrposhta.
- International Shipping: We ship to most countries worldwide, except for the Russian Federation and the Republic of Belarus. Please check our shipping destinations page for any exclusions.
Shipping Methods and Carriers
- Domestic Shipping Options: Standard (3-5 business days), Express (1-2 business days).
- International Shipping Options: Standard (14-21 business days), Express (3-7 business days).
- Carriers: We use DHL, FedEx, and Ukrainian Postal Service for our deliveries.
- Tracking: All orders come with a tracking number, which will be provided via email once the order is dispatched.
Shipping Costs
- Calculation: Shipping costs are calculated at checkout based on the weight of your order and your location.
- Free Shipping: Enjoy free standard shipping on orders over $300.
- Customs Duties and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Shipping Times
- Processing Time: Orders are processed and dispatched within 1-2 business days.
- Delivery Time: Estimated delivery times are as follows:
- Ukraine: Standard (3-5 business days), Express (1-2 business days).
- International: Standard (14-21 business days), Express (3-7 business days).
- Delays: Please note that delivery times may be affected by customs processing, weather, or other unforeseen circumstances.
Order Tracking and Confirmation
- Order Confirmation: After placing your order, you will receive a confirmation email.
- Tracking Information: Once your order is shipped, you will receive an email with tracking information.
Returns and Exchanges
- Policy: We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.
- Process: To initiate a return or exchange, please contact our customer support team at cocon.studio.cs@gmail.com or WhatsApp +380 67 797 03 51.
- Shipping Costs for Returns: The customer is responsible for return shipping costs unless the item received was incorrect or damaged.
Customer Support
- Contact Information: For any questions or concerns, please contact us at cocon.studio.cs@gmail.com or WhatsApp +380 67 797 03 51.
- Support Hours: Our support team is available Monday to Friday, 9 AM - 6 PM EET.
Thank you for shopping with COCON Studio! We appreciate your business and strive to provide the best service possible.