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Shipping and Delivery Policy

Welcome to COCON Studio! We are excited to offer our products to customers around the world. Please review our shipping and delivery rules below.

Shipping Destinations

  • Domestic Shipping: We ship throughout Ukraine with Nova Poshta or Ukrposhta.
  • International Shipping: We ship to most countries worldwide, except for the Russian Federation and the Republic of Belarus. Please check our shipping destinations page for any exclusions.

Shipping Methods and Carriers

  • Domestic Shipping Options: Standard (3-5 business days), Express (1-2 business days).
  • International Shipping Options: Standard (14-21 business days), Express (3-7 business days).
  • Carriers: We use DHL, FedEx, and Ukrainian Postal Service for our deliveries.
  • Tracking: All orders come with a tracking number, which will be provided via email once the order is dispatched.

Shipping Costs

  • Calculation: Shipping costs are calculated at checkout based on the weight of your order and your location.
  • Free Shipping: Enjoy free standard shipping on orders over $300.
  • Customs Duties and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Shipping Times

  • Processing Time: Orders are processed and dispatched within 1-2 business days.
  • Delivery Time: Estimated delivery times are as follows:
    • Ukraine: Standard (3-5 business days), Express (1-2 business days).
    • International: Standard (14-21 business days), Express (3-7 business days).
  • Delays: Please note that delivery times may be affected by customs processing, weather, or other unforeseen circumstances.

Order Tracking and Confirmation

  • Order Confirmation: After placing your order, you will receive a confirmation email.
  • Tracking Information: Once your order is shipped, you will receive an email with tracking information.

Returns and Exchanges

  • Policy: We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.
  • Process: To initiate a return or exchange, please contact our customer support team at cocon.studio.cs@gmail.com or WhatsApp +380 67 797 03 51.
  • Shipping Costs for Returns: The customer is responsible for return shipping costs unless the item received was incorrect or damaged.

Customer Support

  • Contact Information: For any questions or concerns, please contact us at cocon.studio.cs@gmail.com or WhatsApp +380 67 797 03 51.
  • Support Hours: Our support team is available Monday to Friday, 9 AM - 6 PM EET.

Thank you for shopping with COCON Studio! We appreciate your business and strive to provide the best service possible.